Frequently Asked Questions
We've compiled answers to questions we get asked the most.
Getting Started
Sign-up on our website with simply your name, email address and by creating a password.
Yes, there is no limit to pre-alerts the more information provided the better (include receipts, invoice and or Shippers Letter of Instructions).
Package Receiving & Storage
Storage duration varies by membership level. Basic members get standard storage time, while premium members enjoy extended storage periods.
Yes, we offer consolidation services to combine multiple packages into one shipment, helping you save on shipping costs.
You'll receive an email notification when your package arrives at our warehouse, including package details and photos.
We inspect all packages upon arrival and document any damage. You'll be notified immediately if we notice any issues.
Yes, we offer package consolidation services. We can combine multiple packages to help you save on shipping costs.
Yes, we take photos of your packages upon arrival and make them available in your account dashboard.
We have strict tracking procedures. If a package is reported missing, we'll investigate and work with the carrier to locate it.
Payments
We accept major credit cards, debit cards, bank transfers, and various electronic payment methods.
Payment is required before we can process and ship your packages.
We use industry-standard encryption and secure payment processors to protect your payment information.
Refund policies vary depending on the service. Contact our customer support for specific refund inquiries.
Payment plans may be available for certain services and membership levels. Contact our support team for details.
Rapid Membership
Rapid Membership is our premium service that provides you with exclusive benefits and features for shopping and shipping.
Members enjoy benefits like priority processing, extended storage, consolidation services, and special shipping rates.
You can sign up for Rapid Membership through your account dashboard. Choose the membership tier that best suits your needs.
Yes, you can upgrade your membership level at any time through your account dashboard.